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voicebox/docs2/content/docs/TROUBLESHOOTING.md
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Jamie Pine f090759d8f Add Docker support and update dependencies
- Introduced Docker support with CPU-only and GPU-enabled configurations via Dockerfiles and docker-compose files.
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2026-02-02 02:19:05 -08:00

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---
title: "Troubleshooting Guide"
description: "Common issues and solutions for Voicebox"
---
Common issues and solutions for Voicebox.
## Installation Issues
### macOS: "Voicebox cannot be opened because it is from an unidentified developer"
**Solution:**
1. Right-click the `.dmg` file
2. Select "Open"
3. Click "Open" in the security dialog
4. Alternatively, go to System Settings → Privacy & Security → Allow Voicebox
### Windows: "Windows protected your PC"
**Solution:**
1. Click "More info"
2. Click "Run anyway"
3. Windows Defender may flag new software; this is normal for unsigned apps
### Linux: AppImage won't run
**Solution:**
```bash
chmod +x voicebox-*.AppImage
./voicebox-*.AppImage
```
## Runtime Issues
### Server won't start
**Symptoms:** App opens but shows "Server not connected"
**Solutions:**
1. **Check Python installation**
```bash
python --version # Should be 3.11+
```
2. **Check server binary exists**
- Look in `tauri/src-tauri/binaries/` for your platform
- Binary should match your system architecture
3. **Check permissions**
```bash
# macOS/Linux
chmod +x tauri/src-tauri/binaries/voicebox-server-*
```
4. **Check logs**
- macOS: Open Console.app and search for "voicebox"
- Linux: Check `~/.local/share/voicebox/` for logs
- Windows: Check Event Viewer
### "Model download failed"
**Symptoms:** First generation fails with download error
**Solutions:**
1. **Check internet connection**
- Models download from HuggingFace Hub (~2-4GB)
- First download may take several minutes
2. **Check disk space**
- Models are cached in `~/.cache/huggingface/`
- Ensure at least 5GB free space
3. **Manual download** (if automatic fails)
```bash
pip install huggingface_hub
huggingface-cli download Qwen/Qwen3-TTS-12Hz-1.7B-Base
```
### "Out of memory" errors
**Symptoms:** Generation fails with CUDA/VRAM errors
**Solutions:**
1. **Use smaller model**
- Switch to 0.6B model instead of 1.7B
- Settings → Model Management → Load 0.6B
2. **Close other applications**
- Free up GPU memory
- Close browser tabs, other ML apps
3. **Use CPU mode**
- Slower but works without GPU
- Backend automatically falls back to CPU
### MLX "Failed to load the default metallib" error (Apple Silicon)
**Symptoms:** Generation fails with "library not found" or "metallib" errors
**Solutions:**
1. **Rebuild server binary**
```bash
bun run build:server
```
The build script should automatically include MLX Metal shader libraries.
2. **Check MLX installation**
```bash
pip install -r backend/requirements-mlx.txt
```
3. **Verify backend detection**
- Check server logs for "Backend: MLX"
- If showing "Backend: PYTORCH", MLX may not be installed correctly
### Audio playback issues
**Symptoms:** Generated audio won't play
**Solutions:**
1. **Check audio format**
- Audio is saved as WAV files
- Ensure your system supports WAV playback
2. **Try downloading audio**
- Right-click → Download
- Play in external player
3. **Check browser permissions** (web version)
- Allow audio autoplay in browser settings
### Slow generation
**Symptoms:** Generation takes >30 seconds
**Solutions:**
1. **Check backend type** (Apple Silicon)
- Check Settings → Server Status
- Should show "Backend: MLX" on Apple Silicon
- If showing "Backend: PYTORCH", install MLX: `pip install -r backend/requirements-mlx.txt`
- MLX provides 4-5x faster inference on Apple Silicon
2. **Use GPU** (if available)
- Check Settings → Server Status
- Should show "GPU available: true"
- Apple Silicon: Should show "Metal (Apple Silicon via MLX)"
- Windows/Linux: Should show "CUDA" if GPU available
3. **Enable caching**
- Voice prompts are cached automatically
- Second generation with same voice should be faster
4. **Use smaller model**
- 0.6B model is faster than 1.7B
- Quality difference is minimal for most voices
5. **Check system resources**
- Close other CPU/GPU intensive apps
- Ensure adequate RAM (8GB+ recommended)
## API Issues
### "Connection refused" when using API
**Solutions:**
1. **Check server is running**
```bash
curl http://localhost:8000/health
```
2. **Check remote mode**
- If connecting remotely, ensure server is started with `--host 0.0.0.0`
- Check firewall settings
3. **Check port availability**
- Default port is 8000
- Ensure no other service is using it
### CORS errors in browser
**Solutions:**
1. **Use desktop app** (recommended)
- Desktop app doesn't have CORS restrictions
2. **Configure CORS** (for web deployment)
- Update `backend/main.py` CORS settings
- Add your domain to allowed origins
## Update Issues
### "Update check failed"
**Solutions:**
1. **Check internet connection**
- Updates are fetched from GitHub releases
2. **Check GitHub access**
- Ensure `github.com` is accessible
- Check firewall/proxy settings
3. **Manual update**
- Download latest release from GitHub
- Install manually
### "Invalid signature" error
**Solutions:**
1. **Re-download installer**
- Signature may be corrupted
- Download fresh copy from GitHub
2. **Check release integrity**
- Verify `.sig` file matches installer
- Report issue if signature is invalid
## Data Issues
### Profiles disappeared
**Solutions:**
1. **Check data directory**
- macOS: `~/Library/Application Support/voicebox/`
- Windows: `%APPDATA%/voicebox/`
- Linux: `~/.local/share/voicebox/`
2. **Check database**
- Database: `data/voicebox.db`
- Ensure file exists and is readable
3. **Restore from backup**
- Profiles can be exported/imported
- Check for backup files
### "Database locked" error
**Solutions:**
1. **Close other instances**
- Ensure only one Voicebox instance is running
2. **Restart app**
- Close and reopen Voicebox
3. **Check file permissions**
- Ensure database file is writable
- Check directory permissions
## Development Issues
### Build fails
**Solutions:**
1. **Check Rust installation**
```bash
rustc --version
rustup update
```
2. **Check Tauri dependencies**
```bash
cd tauri
bun install
```
3. **Clean build**
```bash
cd tauri/src-tauri
cargo clean
cd ../..
bun run build
```
### API client generation fails
**Solutions:**
1. **Start backend server**
```bash
bun run dev:server
```
2. **Check OpenAPI endpoint**
```bash
curl http://localhost:8000/openapi.json
```
3. **Regenerate client**
```bash
bun run generate:api
```
## Still Having Issues?
1. **Check existing issues**
- Search GitHub issues for similar problems
- Check closed issues for solutions
2. **Create new issue**
- Include:
- OS and version
- Voicebox version
- Steps to reproduce
- Error messages/logs
- Screenshots (if applicable)
3. **Get help**
- Check documentation in `docs/`
- Review `backend/README.md` for API details
- See `CONTRIBUTING.md` for development help
---
For more help, open an issue on [GitHub](https://github.com/jamiepine/voicebox/issues).